Terms of Service

These Terms of Service ("Terms") form the agreement between you and PegaSync, the company that operates the Astravera suite ("Astravera", "we", "us") for v1. By creating an account, accepting an invitation, or otherwise using our products, you agree to these Terms. If you do not agree, do not use the service.

1. Agreement

These Terms, together with our Privacy Policy and, where applicable, the Data Processing Addendum, form the entire agreement between you and us. They supersede any prior arrangements concerning the service.

For B2B customers, an executed Order Form or signed DPA may add specific commercial terms; in case of conflict, the executed document prevails for the matters it covers.

2. Eligibility

You confirm that you are at least 16 years old — our minimum age applies regardless of your local age of digital consent — and that you have the legal capacity to enter into this agreement. If you accept these Terms on behalf of a company or other legal entity, you confirm you are authorised to bind that entity.

We do not knowingly provide the service to anyone under 16. If we learn that an account belongs to someone under that age, we will close it.

3. Your account

You are responsible for:

• Keeping your credentials confidential (we recommend passkeys, not passwords).
• All activity that occurs under your account, including by anyone you give access to.
• Telling us promptly at [email protected] if you suspect your account has been compromised.

You may not share a single account between multiple people; each person needs their own seat. Workspace admins are responsible for the members they invite.

4. Acceptable use

You agree not to use the service:

• To do anything illegal in your jurisdiction or ours.
• To upload malware, phishing material, or content that infringes someone else's intellectual-property or privacy rights.
• To send spam or unsolicited bulk communications through any of our systems.
• To attempt to gain unauthorised access to any system, account, or data that is not yours.
• To rate-limit-evade, brute-force, or otherwise abuse our authentication endpoints.
• To resell the service to third parties without a separate reseller agreement.
• To use our AI features (Athena) to generate content that violates applicable law or our published usage policies.

We may suspend or terminate accounts that violate this section. For severe or repeated violations, we may do so without notice.

5. Subscription and billing

Hermes is free. Kairos, Nomia, and Athena are paid on a per-user, per-app, per-workspace, per-month basis, billed in USD. The current rate card is published at /pricing; we will give 30 days notice before increasing prices for existing workspaces.

Credits, not coupons

Annual billing is paid 9 months in cash + 3 months as workspace credits (a 25% effective discount). Credits are scoped to the app they were issued for, draw down first on every invoice, never expire while your subscription to that app is active, and are forfeited 30 days after you cancel that app.

The seven canonical credit rules are:

1. Per-app scope — credits apply only to the app they were issued for; Kairos credits do not pay for Nomia or Athena.
2. Drawdown order — credits are applied first on every invoice; cash is invoiced for the remainder.
3. No expiry while active — credits never expire while the workspace remains subscribed to that app.
4. Cancellation grace — credits remain usable for 30 days after cancelling an app subscription, then are forfeited.
5. No cash refund on credits — credits are not redeemable for cash; the cash-refund window (§6) applies only to cash payments.
6. Stackable — annual credits, discount-programme credits, and any other credits coexist in the same per-app balance.
7. Workspace deletion — all credits are forfeited 30 days after workspace deletion if the workspace is not recovered.

Discount programs

Startup, non-profit, student, and open-source maintainer discount programs are application-reviewed and issued as workspace credits. Eligibility and renewal terms are at /pricing.

Payment

For v1, payment is collected manually after admin approval of your signup intake. When automated billing ships, you will receive 30 days notice and the option to continue manually or switch to card billing.

Trial

New workspaces receive Hermes for free with no trial period required. Access to paid apps (Kairos, Nomia, Athena) begins upon admin approval and payment arrangement. If a trial period is offered at signup, the specific duration and terms will be communicated at that time; at trial expiry, the workspace drops to Hermes-only and paid-app seats deactivate, but your data is preserved for re-activation.

6. Cancellation and refunds

You can cancel any paid app at any time from your workspace billing settings. Cancellation takes effect at the end of the current billing period.

• Monthly billing — no refunds for the current month; access continues until the end of the period.
• Annual billing — full cash refund of the unused cash portion if you cancel within the first 30 days of the annual term. After 30 days, no cash refund; credits remain usable for 30 days post-cancellation, then forfeited.
• Account deletion — 30-day grace period, after which identity data is hard-deleted per the Privacy Policy.

7. Your content

You retain all rights to the content you upload to Astravera ("Your Content"). You grant us a limited, non-exclusive licence to host, process, and display Your Content solely to provide the service to you and the people you share it with. We do not use Your Content to train AI models.

You are responsible for Your Content. We are not the editor or curator of what users upload to their workspaces.

8. Our intellectual property

The Astravera suite — software, brand, design, documentation — is our property or that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service. They do not grant you rights to our trademarks, logos, or source code.

9. Beta features

We may label some features as beta or early access. Beta features are provided "as is" and may change, become paid, or be removed at any time. SLAs and refund commitments do not apply to beta features.

10. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, express or implied, except as required by law and except for warranties expressly given in a B2B Order Form. We do not warrant that the service will be uninterrupted, error-free, or that defects will be corrected on a fixed timeline.

We are not responsible for losses arising from your failure to keep credentials safe, from third-party services you choose to integrate, or from content uploaded by you or other users.

11. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits or lost data, even if advised of the possibility.
• Our total aggregate liability under these Terms in any 12-month period will not exceed the greater of (a) the amounts you paid us in the 12 months preceding the event giving rise to the claim, or (b) USD 100.

Nothing in this section limits liability that cannot be limited by law (for example, liability for death or personal injury caused by negligence, fraud, or wilful misconduct).

12. Indemnification

You agree to indemnify and hold us harmless against claims arising from Your Content or from your violation of these Terms or applicable law.

13. Termination

You may terminate at any time by deleting your account. We may terminate or suspend the service to you if you materially breach these Terms, fail to pay, or if continued service would expose us to legal risk. Where reasonable, we will give notice and a chance to cure.

Termination does not affect rights that accrued before termination or provisions that by their nature survive (intellectual property, indemnity, limitation of liability, governing law, dispute resolution).

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States — the jurisdiction in which PegaSync is incorporated (registered office: Dover, Delaware) — without regard to conflict-of-law principles. The state and federal courts located in Kent County, Delaware have exclusive jurisdiction over disputes arising out of or relating to these Terms or the service, unless your local consumer law gives you a non-waivable right to sue in your country of residence.

EU consumers may also be entitled to refer a dispute to an alternative dispute resolution (ADR) body in their country of residence. (The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025; consumers should now contact their national consumer ADR entity.)

15. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days notice by email and on the site. Continued use after the effective date means you accept the update. If you do not, you may cancel without penalty before the effective date.

16. Contact

• Legal and contractual enquiries: [email protected]
• General: [email protected]
• Security: [email protected]